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The 5 Most Difficult Employees (And How To Actually Handle Them)
What to say and do as a leader, without losing your mind
Feb 21, 2025 • Claire Lew
How To Get Good at Strategy
Quick pointers for improving your strategic thinking as a leader
Apr 24, 2025 • Claire Lew
What Real Feedback Sounds Like
You’ve probably faced these exact situations. Here’s how to finally say the thing.
May 22, 2025 • Claire Lew
The 10 Biggest Leadership Blindspots Based on 10 Years of Research
How to identify these blindspots for yourself, and most importantly, how to avoid them
Mar 6, 2025 • Claire Lew
If You're a Nice Person, Read This Before Giving Feedback
A nice person's manifesto to being more direct
Apr 10, 2025 • Claire Lew
The Hidden Ways Leaders Unintentionally Punish Their Top Performers
How to identify the subtle behaviors that drive away your top performers, and what to do instead
Mar 13, 2025 • Claire Lew
The 4 keys to creating team accountability
Beyond micromanaging or labeling everything "ASAP," here are 4 most critical things you can do as a leader to help your team become accountable to…
Jun 20, 2024 • Claire Lew
9 Questions to Ask When You Start to Notice Underperformance
Troubleshooting performance early, when you’re not entirely sure what the issue is...
Jun 5, 2025 • Claire Lew
Managing Your Time as a Middle Manager
How to allocate your time when you’re being asked to do it all
Feb 6, 2025 • Claire Lew
When You Can't Offer Your Top Performer a Promotion, What to Offer Them Instead
5 ways to enable meaningful growth for your team when traditional advancement isn't on the table
May 15, 2025 • Claire Lew
24 Other Ways to Ask "How Can I Help?" (and Actually Get a Helpful Answer)
The surprising reason this one question backfires, and what to ask instead
Jul 2, 2025 • Claire Lew
How to Raise Performance Without Burning Out Your Team
Why the obvious doesn't work when the stakes are high — and what to do instead.
Jun 2, 2025 • Claire Lew
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