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On Leading Friends
How to be a good leader when you’re also friends with the person
Jun 12
•
Claire Lew
14
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On Leading Friends
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9 Questions to Ask When You Start to Notice Underperformance
Troubleshooting performance early, when you’re not entirely sure what the issue is...
Jun 5
•
Claire Lew
22
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9 Questions to Ask When You Start to Notice Underperformance
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How to Raise Performance Without Burning Out Your Team
Why the obvious doesn't work when the stakes are high — and what to do instead.
Jun 2
•
Claire Lew
19
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How to Raise Performance Without Burning Out Your Team
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May 2025
What Real Feedback Sounds Like
You’ve probably faced these exact situations. Here’s how to finally say the thing.
May 22
•
Claire Lew
32
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The Heartbeat
What Real Feedback Sounds Like
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When You Can't Offer Your Top Performer a Promotion, What to Offer Them Instead
5 ways to enable meaningful growth for your team when traditional advancement isn't on the table
May 15
•
Claire Lew
25
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The Heartbeat
When You Can't Offer Your Top Performer a Promotion, What to Offer Them Instead
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4
Lessons From An Angry Uber All-Hands Meeting
The hardest test of leadership isn't giving — it's taking away
May 9
•
Claire Lew
21
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The Heartbeat
Lessons From An Angry Uber All-Hands Meeting
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2
April 2025
How To Get Good at Strategy
Quick pointers for improving your strategic thinking as a leader
Apr 24
•
Claire Lew
99
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The Heartbeat
How To Get Good at Strategy
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4
The Interpreter's Dilemma
How to take abrupt and/or vague senior-level directives and turn it into team action
Apr 17
•
Claire Lew
12
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The Heartbeat
The Interpreter's Dilemma
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If You're a Nice Person, Read This Before Giving Feedback
A nice person's manifesto to being more direct
Apr 10
•
Claire Lew
31
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The Heartbeat
If You're a Nice Person, Read This Before Giving Feedback
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Repairing What's Broken
How to mend trust after a RIF, reorganization, strategic change (or really any kind of mistake, flub, or fracture)
Apr 3
•
Claire Lew
14
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Repairing What's Broken
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March 2025
What Our Teams Crave The Most
The one thing your team wants (that you're likely not giving them)
Mar 28
•
Claire Lew
15
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What Our Teams Crave The Most
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The Anatomy of a Non-Apology
The seemingly innocuous ways an "apology" backfires and causes team resentment — and how to make your apology truly respectful
Mar 20
•
Claire Lew
15
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The Anatomy of a Non-Apology
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