The Heartbeat

The Heartbeat

Home
Canopy
Archive
About
How To Get Good at Strategy
Quick pointers for improving your strategic thinking as a leader
 • 
Claire Lew
4
The Interpreter's Dilemma
How to take abrupt and/or vague senior-level directives and turn it into team action
 • 
Claire Lew
If You're a Nice Person, Read This Before Giving Feedback
A nice person's manifesto to being more direct
 • 
Claire Lew
Repairing What's Broken
How to mend trust after a RIF, reorganization, strategic change (or really any kind of mistake, flub, or fracture)
 • 
Claire Lew

March 2025

What Our Teams Crave The Most
The one thing your team wants (that you're likely not giving them)
 • 
Claire Lew
The Anatomy of a Non-Apology
The seemingly innocuous ways an "apology" backfires and causes team resentment — and how to make your apology truly respectful
 • 
Claire Lew
The Hidden Ways Leaders Unintentionally Punish Their Top Performers
How to identify the subtle behaviors that drive away your top performers, and what to do instead
 • 
Claire Lew
The 10 Biggest Leadership Blindspots Based on 10 Years of Research
How to identify these blindspots for yourself, and most importantly, how to avoid them
 • 
Claire Lew
1

February 2025

Creating a Sense of Stability
How to help your team stay calm when things feel rocky
 • 
Claire Lew
The 5 Most Difficult Employees (And How To Actually Handle Them)
What to say and do as a leader, without losing your mind
 • 
Claire Lew
11
Lost in Translation at Work
How to get others to hear what you’re actually saying as a leader: Feedback, requests, decisions, and more.
 • 
Claire Lew
Managing Your Time as a Middle Manager
How to allocate your time when you’re being asked to do it all
 • 
Claire Lew
7
© 2025 Canopy
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture