The Heartbeat

The Heartbeat

Home
Canopy
Archive
About
24 Other Ways to Ask "How Can I Help?" (and Actually Get a Helpful Answer)
The surprising reason this one question backfires, and what to ask instead
 • 
Claire Lew
2
On Leading Friends
How to be a good leader when you’re also friends with the person
 • 
Claire Lew
2
9 Questions to Ask When You Start to Notice Underperformance
Troubleshooting performance early, when you’re not entirely sure what the issue is...
 • 
Claire Lew
2
How to Raise Performance Without Burning Out Your Team
Why the obvious doesn't work when the stakes are high — and what to do instead.
 • 
Claire Lew
2
What Real Feedback Sounds Like
You’ve probably faced these exact situations. Here’s how to finally say the thing.
 • 
Claire Lew
2
When You Can't Offer Your Top Performer a Promotion, What to Offer Them Instead
5 ways to enable meaningful growth for your team when traditional advancement isn't on the table
 • 
Claire Lew
4
Lessons From An Angry Uber All-Hands Meeting
The hardest test of leadership isn't giving — it's taking away
 • 
Claire Lew
2
How To Get Good at Strategy
Quick pointers for improving your strategic thinking as a leader
 • 
Claire Lew
4
The Interpreter's Dilemma
How to take abrupt and/or vague senior-level directives and turn it into team action
 • 
Claire Lew
The Heartbeat
The Heartbeat
Nuanced insights that help leaders stay human — distilled from 50+ years of research, and training 50,000+ leaders. Written and illustrated by Claire Lew, CEO of Canopy.

The Heartbeat

AboutArchiveSitemap
© 2025 Canopy
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture